Refund Policy

Refund Policy for The Flux

At [Your E-Commerce Website Name], we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, you may be eligible for a refund or exchange under the terms outlined below.

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

The item must be returned within [Insert Timeframe, e.g., 14 or 30 days] of delivery.
The item must be unused, in its original packaging, and in the same condition as received.
A valid proof of purchase (e.g., receipt, order confirmation) must be provided.

2. Non-Refundable Items

The following items are not eligible for refunds:

Perishable goods (e.g., food, flowers).
Personal hygiene products (e.g., cosmetics, undergarments) that have been opened or used.
Customized or personalized items.
Items marked as “final sale” or “non-returnable” at the time of purchase.

3. How to Request a Refund

To initiate a refund:

Contact Us: Email us at [Insert Contact Email] or call [Insert Phone Number] to request a return authorization.
Prepare the Item: Ensure the item is securely packaged to prevent damage during return shipping.
Ship the Item: Send the item to the return address provided by our team. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

4. Refund Processing

Approval: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Refund Method: Approved refunds will be processed to the original payment method within [Insert Timeframe, e.g., 7-10 business days].
Shipping Fees: Original shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

If you wish to exchange an item instead of receiving a refund:

Contact us to check the availability of the replacement item.
Exchanges are subject to the same eligibility criteria as refunds.

6. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within [Insert Timeframe, e.g., 7 days] of delivery:

Provide photos of the damaged or defective item.
We will arrange a replacement or refund at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received a refund after the stated processing time:

Check with your bank or credit card provider, as processing delays may occur.
If you still have not received your refund, contact us at [Insert Contact Email].

8. Return Address

Please send all returns to:

[Insert Return Address]

9. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with the updated effective date.