Terms & Conditions

Flux Watches - Preorder Terms & Conditions

Effective September 2025

At Flux Watches, we pride ourselves on cultivating a relationship of mutual understanding and respect with our patrons. Every watch we create reflects not only our dedication to thoughtful craftsmanship but also our commitment to transparency and trust. These preorder terms are designed to honor that relationship - ensuring both clarity for you, and accountability from us.

1. Preorder Overview

Flux Watches offers the Quadras Launch Edition model for preorder as part of a limited production run. All preorders are processed with full payment at checkout to secure your unit and reserve your place in the production schedule.

2. Payment Structure

Preorder payments are split as follows: - 25% Deposit (Non-Refundable): This portion secures your reservation and contributes to the production costs. It is non-refundable under any circumstance. - 75% Final Balance (Refundable): This portion is refundable only prior to shipment. Once the watch is shipped, our standard return policy applies.

• Example: On a $2,000 preorder:
• - $500 is a non-refundable deposit
• - $1,500 is refundable prior to shipping (less Stripe processing fees). 

3. Refund & Cancellation Policy 

You may cancel your preorder at any time prior to shipment. In doing so, you will receive a refund for the 75% balance portion only. The 25% deposit will not be refunded, regardless of the reason for cancellation. If you cancel after shipment, our Return Policy will apply. Refunds may be subject to deductions for non-recoverable payment processing fees charged by Stripe (approximately 2.9% +$0.30 per transaction).

4. Estimated Delivery

• Estimated delivery for the Quadras Launch Edition is Q2 2026. This is a best-effort estimate. Flux Watches will communicate production and delivery updates via email. In the event of a significant delay, you may contact us to request a refund of the refundable portion of your payment.

5. Non-Transferable 

• Preorders are non-transferable. The name and address associated with the order must match the shipping details. Please contact us if you need to update your information.

6. Right to Refuse or Cancel Orders 

• Flux Watches reserves the right to:
• - Cancel any preorder for any reason (including suspected fraud or abuse),
• - Issue a full refund (including deposit) in such cases at our discretion.

7. Shipping & Returns

• Shipping will be handled via our selected logistics partners, and you will be notified when your order is ready to ship. Our standard Return Policy applies once the item is shipped.

8. Agreement

By completing your preorder checkout, you acknowledge that you have read, understood, and agreed to these Preorder Terms & Conditions, including the non-refundable deposit clause. For questions or concerns, please contact us at [email protected]